User Agreement
1. Subject Matter and General Provisions of the Agreement
1.1. The subject matter of this User Agreement (hereinafter, the “Agreement”) is the relationship between the administrator of the website https://vizardtv.com (hereinafter, the “Website”) and you (hereinafter, the “User”) regarding the use of the Vizard platform (hereinafter, the “Platform”).
1.2. A User means any individual who uses the Platform on a paid or free basis, regardless of whether that individual has registered on the Website.
1.3. The Platform provides Users with access to customer support for consultations, technical support to assist with device setup, an electronic television programme guide, and a list of channel links (URLs) for viewing on an internet-connected device. The Platform does not broadcast or rebroadcast channels; it only provides access to URLs that the administration finds publicly and freely available on the internet.
2. Rights, Obligations and Warranties of the User
2.1. The User’s use of the Platform or any of its services constitutes the User’s unconditional acceptance of every provision of this Agreement, including all amendments and additions, and unconditional acceptance of its terms. If the User disagrees with any term of this Agreement, the User must stop using the Platform.
2.2. The User undertakes to use the Platform solely for personal, non-commercial purposes, to comply with this Agreement, and not to violate the rights and legitimate interests of the Administrator and/or channel rightsholders.
2.3. The User undertakes to read this Agreement and independently monitor amendments to it. Continued use of the Platform after any amendment and/or addition to the Agreement constitutes the User’s acceptance of that amendment and/or addition. A User’s lack of knowledge of the current terms of the Agreement does not release the User from the obligations set out in the Agreement or from liability for failure to perform and/or improper performance of those obligations.
2.4. The User hereby confirms that the User has reached the age of 18 or any other age established as the minimum permitted age in the User’s country for viewing the relevant channel and/or making payment for use of the Platform where required by the Administrator. A User who has not reached the required age undertakes not to access such a channel and/or make payment for viewing it without the consent of a parent, adoptive parent, guardian, trustee or other legal representative under the applicable laws of the User’s country. Otherwise, responsibility for a breach of this clause by a User who has not reached the required age rests with that User’s parents, adoptive parents, guardians, trustees or other legal representatives under the applicable laws of the User’s country. The Administrator is not responsible for the legality of the User’s viewing or listening to channels.
2.5. The User warrants that, when using the Platform, the User does not and will not take any action intended to bypass technical measures protecting the Platform against unauthorised use or protecting channels against unauthorised viewing, listening or copying, including territorial access restrictions, or take any other action intended to alter the functional characteristics of or destabilise the Platform.
2.6. The User hereby consents to receiving informational materials, including advertising materials and push notifications, from the Administrator by any method not prohibited by the law applicable to this Agreement, including through the Platform interface at any time, by email, by the User’s telephone number or by another method.
3. Rights, Obligations and Warranties of the Administrator
3.1. The Administrator undertakes to provide the User with access to the Platform in the manner and on the terms set out in this Agreement.
3.2. The Administrator may, at its discretion and without special notice to the User, restrict the User’s access to the Platform or to particular channels, including through territorial viewing restrictions; change the list and other characteristics of channels and other information available on the Platform; and change the functional parameters of the Platform. By accepting this clause, the User releases the Administrator from any reimbursement or compensation arising from the Administrator’s exercise of the rights set out in this clause.
3.3. The Administrator may take any action that does not contradict the law applicable to this Agreement in order to prevent unauthorised access to the Platform or to channels available on it, destabilisation of the Platform, and other actions that violate the rights and legitimate interests of the Administrator and/or channel rightsholders.
4. Liability of the Parties and Refunds
4.1. Because the service provides free trial access to the Platform, refunds are not provided. If you have already used paid access to the Platform, the service has been provided.
4.2. The Administrator may at any time, at its discretion, suspend, restrict or terminate the User’s access to the Platform or to individual services, including, without limitation, where the User breaches this Agreement or the law applicable to this Agreement, or where the Administrator has grounds to consider the User’s actions to be in bad faith, intended to disrupt the Platform and/or capable of violating the rights or legitimate interests of the Administrator and/or channel rightsholders, harming their business reputation, or producing similar consequences. The Administrator is not responsible for any damage that such actions may cause to the User.
4.3. The User understands and agrees that:
4.3.1. Access to the Platform, including channels and other services, is provided “as is”, and the Administrator does not warrant that it will meet the User’s expectations.
4.3.2. The Administrator is not liable to the User for the content of channels or other information placed on the Platform by the Administrator, other Users or third parties. Responsibility for the content and television channels rests entirely with their rightsholders.
4.3.3. The Administrator is not responsible for the content, reliability or accuracy of advertising information placed on the Platform or for the quality of advertised goods or services.
4.3.4. The Administrator is not responsible for technical failures, delays in data processing or transmission, delays in receipt of payments for Platform access services, or unlawful access by third parties to channel viewing. The Administrator does not guarantee error-free or uninterrupted operation of the Platform and, by default, is not liable for harm caused by technical failures of hardware or software on any side.
4.3.5. If any claims, lawsuits or other demands relating to use of the Platform by the User or by a third party through the User’s account are brought against the Administrator and/or a third party, the User must resolve those claims, lawsuits or demands independently and at the User’s own expense and fully compensate the Administrator for all expenses and losses incurred.
4.3.6. The Administrator is not responsible for the availability or content of third-party websites accessed through hyperlinks in the Platform or Website interface, or for any consequences associated with the use of those websites.
4.4.7. Channels are made available on the Platform in Russian or other languages, with or without Russian translation, dubbing or subtitles, at the Administrator’s discretion. The User accepts and agrees to view and/or listen to content in the language version available on the Platform.
4.5.8. Access to channel viewing is provided by supplying the User with URLs found by the Administrator in the public domain on the internet. Accordingly, the Administrator is not responsible for broadcast quality, technical failures, interference during channel viewing or other factors that impair broadcast quality. The Administrator is not responsible for changes to channel broadcasting schedules and/or unavailability of channels for any reason.
5. User Registration
5.1. To access the Platform, the User must register on the Website by creating an account.
5.2. Registration is completed by entering the User’s email address (login) and password on the Website.
5.3. The User may create several accounts, provided that no more than one account may be created for the same email address (login).
5.4. Subsequent access to the User’s registered account is provided through authorisation.
5.5. The User is responsible for and must independently take measures to secure the User’s account, including maintaining control of the email address (login) specified in the account and protecting the User’s login and password. The User is fully responsible for all actions performed through the User’s account. The User must immediately notify the Administrator of any unauthorised use of the User’s account by third parties.
5.6. Without the Administrator’s prior written consent, the User must not sell, otherwise dispose of, grant for use or otherwise transfer to third parties the account and/or information that provides access to it.
5.7. If information is lost and/or the User cannot access the account, the User may restore access by entering the email address (login), to which an email containing a password recovery link will be sent automatically.
5.8. The User understands that the list of content available for viewing differs between countries. The Administrator does not guarantee that the same list of content will remain available if the User uses the account in another country.
6. Provision of Access to Content Viewing
6.1. The Administrator provides the User with access to the Platform on the following terms:
6.1.1. Subscription access means that the Administrator provides the User with access to the Platform for the subscription period in accordance with the rules, restrictions and technical requirements set out in this Agreement. The Administrator may offer several varieties or types of subscription access within the Platform. The subscription period begins when payment is made by the User and the payment is recorded in the Administrator’s electronic payment accounting system. More detailed information about subscription access types is available in the Website interface.
6.1.2. On-demand access means that the Administrator provides the User with access to the Platform on the basis of payment for the time during which the Platform is accessed. The User pays only for the time during which the User used access to the Platform.
6.1.3. The Administrator may impose restrictions on simultaneous access to the Platform from multiple devices.
6.1.4. If access to the Platform cannot be provided due to the Administrator’s fault for more than one day but fewer than 30 (thirty) calendar days from the payment date, the Administrator will, upon the User’s written request, extend the User’s access for the corresponding period where technically possible. The User must send the request to the Administrator’s email address specified in clause 11.8 of this Agreement.
6.1.5. The Administrator may change the cost of access to the Platform at any time at its discretion without notifying the User.
6.2. By paying for access to the Platform, the User acknowledges and agrees that:
6.2.1. Under this Agreement, the User and the Administrator confirm and agree that services providing access to the Platform are deemed provided at the time the User pays for them.
6.2.2. The service is deemed to have been duly and fully provided by the Administrator regardless of whether the User actually uses the access provided to the Platform.
6.2.3. When the paid access period expires, use of the Platform becomes unavailable to the User.
7. Technical Requirements
7.1. Access to the Platform is provided subject to the technical requirements set out in this Agreement and in the Website interface.
7.2. The User confirms and agrees that access to the Platform is provided only through devices. Services may be unavailable or have limited functionality when devices that do not meet the technical requirements for using the Platform are used, or where other restrictions imposed by the Administrator apply. The User may change the list of devices used through the User’s account.
7.3. The Administrator uses technical measures to protect access to the Platform against unauthorised access and/or other actions prohibited by this Agreement or by the law applicable to the Agreement.
7.4. To access the Platform through a device, the User must have appropriate software capable of playing the content installed on that device.
7.5. Channel viewing quality depends on the speed of the internet connection and other criteria, including the model of the device used, about which the Administrator informs the User.
7.6. All matters concerning acquisition of internet access rights and the purchase and configuration of appropriate devices and software applications are handled independently by the User. Such matters are outside the scope of this Agreement, and the Administrator is not responsible for the actions of the User or third parties in relation to them.
7.7. The Administrator is not responsible for any damage to the equipment or software of the User or another person caused by or associated with use of the Platform.
8. User Account (Profile)
8.1. After registering on the Website in accordance with section 5 of this Agreement, the User receives access to the User’s account.
8.2. For the purposes of this Agreement, an account means the User’s account on the Website, which contains the information required to identify the User and information used for authorisation.
8.3. Through the account, the User may:
8.3.1. Complete a profile containing information about the User and amend it when the User’s information changes.
8.3.2. Monitor the status of access rights and payment due dates, as well as the history of payments and access to the Platform.
8.3.3. Perform other actions described in this Agreement.
10. Intellectual Property
10.1. All intellectual property rights relating to use of the Platform belong to the website https://vizardtv.com, while rights to the channels made available on the Platform belong to their lawful rightsholders. The Platform and channels, as intellectual property, are protected under the applicable laws of the territory in which the User accesses the Platform and views channels, as well as under international legal rules.
10.2. Any action intended to bypass technical protection measures under this Agreement in order to obtain access to such content constitutes copyright infringement, and the User independently bears the legal and other liability prescribed by applicable law for such actions.
10.3. If channels or other information provided on the Platform are communicated to the public, for example in entertainment establishments or leisure venues, the organisers of that public communication are responsible for and must independently resolve claims from rightsholders and/or third parties connected with such use.
11. Additional Terms
11.1. This Agreement is freely available to the User on the Website. The current version of the Agreement is available at https://vizardtv.space/polzovatelskoe-soglashenie.
11.2. This Agreement is concluded for an indefinite term and applies to Users from the moment they begin using the Platform.
11.3. The invalidity or nullity of, or inconsistency with applicable law of, any provision of this Agreement does not affect the validity of its remaining provisions. If any provision of the Agreement is declared invalid or void, the Administrator undertakes to promptly replace it with another valid provision that corresponds as closely as possible to the substance of the provision being replaced.
11.4. Headings in the Agreement are included for convenience and do not affect interpretation of its provisions.
11.5. All terms capitalised in this Agreement have the meanings assigned to them in this Agreement, and those meanings apply to every grammatical form in both the singular and plural. Other terms used in this Agreement but not defined in it have the meanings given to them by the law applicable to this Agreement. The words “including” and “in particular” also mean “without limitation”.
11.6. Any obligation of a party not to perform an action includes an obligation not to permit that action to be performed.
11.7. If the User has any questions, notices, proposals or complaints concerning the Platform or Website, the User may contact the Administrator by email at [email protected].
11.9. If the User, including a User who owns copyright alleged to have been infringed, submits a complaint concerning a channel made available on the Platform, the User must provide documents confirming the grounds for the complaint, clear supporting arguments and contact details.
PERSONAL DATA PROCESSING POLICY
1. GENERAL PROVISIONS
1.1. This Policy establishes the procedure for processing and protecting the personal data of users of Vizard Media websites, the user account, applications and other services (hereinafter, the “Service”).
1.2. This Policy has been prepared in accordance with the Constitution of the Russian Federation, Federal Law No. 152-FZ of 27 July 2006 “On Personal Data”, Federal Law No. 149-FZ of 27 July 2006 “On Information, Information Technologies and Information Protection”, and other applicable regulations of the Russian Federation.
1.3. The personal data controller is the administration of the Vizard Media service (hereinafter, the “Controller”). Questions concerning personal data processing may be sent to [email protected].
1.4. By using the Service and providing personal data to the Controller, the user confirms that the user has read this Policy. Where the law requires separate consent, that consent is requested separately.
2. PROCESSING PRINCIPLES
The Controller processes personal data lawfully and fairly, only for predetermined purposes, does not collect excessive data, takes measures to maintain data accuracy, and stores data no longer than required by the purposes of processing or by law.
3. DATA THAT MAY BE PROCESSED
3.1. Account data: email address, name or display name, Telegram ID, Telegram username, client identifier, authorisation information and account settings.
3.2. Service data: access keys and technical access identifiers, selected plan and server, subscription status and period, number of devices, balance, discounts, promotional codes and information about operations in the Service.
3.3. Payment data: amount, currency, date, status, purpose and transaction identifier, and the name of the payment method. The Controller does not receive or store full bank-card details; they are processed by the relevant payment organisation.
3.4. Technical data: IP address, date and time of a request, address of the requested page or resource, referral source, user-agent, device type and model, operating system, application or player version, session identifiers, request and viewing logs, diagnostic events, and approximate country and city determined from the IP address.
3.5. Communications: technical-support messages, tickets, files attached by the user, correspondence history and information voluntarily provided by the user when contacting support.
3.6. Analytics and marketing data: UTM tags, referral source, cookies, browser identifiers, and anonymised or aggregated information about use of the Service’s pages and functions.
3.7. The Controller does not intend to process biometric personal data or special categories of personal data concerning race or nationality, political opinions, religious beliefs, health or intimate life. The user should not send such information through Service forms or technical support.
4. PURPOSES AND LEGAL GROUNDS FOR PROCESSING
4.1. Registration, identification and account login; provision of trial access, subscriptions and Service functions; performance of the User Agreement and fulfilment of user requests.
4.2. Accounting for subscriptions, balances and payments, issuing refunds, preventing fraud and resolving disputed transactions.
4.3. Technical support, handling communications, diagnosing errors and restoring operation.
4.4. Securing the Service, limiting abuse, maintaining event logs, and protecting the rights of the Controller and users.
4.5. Analysing traffic and function quality and improving the Service interface and stability.
4.6. Sending service notifications. Informational and advertising messages are sent where consent required by law has been obtained; the user may opt out using a method provided in the message or by contacting the Controller.
4.7. Performing obligations established by law and responding to lawful requests from authorised public authorities.
4.8. The legal grounds for processing are the data subject’s consent; entering into and performing a contract to which the data subject is a party or beneficiary; fulfilment of the Controller’s statutory obligations; and exercise of the Controller’s rights and legitimate interests, provided that the rights and freedoms of the data subject are not infringed.
5. ACTIONS INVOLVING PERSONAL DATA
The Controller may collect, record, organise, accumulate, store, update, retrieve, use, compare, transfer to authorised recipients, anonymise, block, delete and destroy personal data. Processing is performed primarily by automated means, with or without transmission of information over communications networks.
6. COOKIES AND ANALYTICS
6.1. The Service may use essential cookies and browser local storage for authorisation, security, preference storage, UTM tags and correct interface operation.
6.2. Pages may use Yandex Metrica and Google Analytics 4 where the relevant counters have been enabled by the Controller. These systems may receive technical device data, IP addresses, cookie identifiers and information about visited pages in accordance with their operators’ own documents.
6.3. The user may restrict cookies in browser settings. Disabling essential cookies may make login and certain Service functions unavailable.
7. DATA TRANSFERS
7.1. Data may be transferred only to the extent required for operation of the Service: to hosting and infrastructure providers, email and communications services, Telegram when login or notifications are used, payment organisations, services that protect against automated requests, analytics systems and other contractors of the Controller.
7.2. Recipients must use data only for the agreed purposes and ensure its confidentiality and security in accordance with applicable law and contractual terms.
7.3. Data is transferred to public authorities only on the grounds and in accordance with the procedure established by law.
7.4. Where operation of a service selected by the user requires a cross-border transfer, the Controller performs that transfer in compliance with Article 12 of Federal Law No. 152-FZ and other applicable requirements.
8. RETENTION AND DESTRUCTION
8.1. Personal data is stored until the purposes of processing have been achieved, for the duration of the account and contractual relationship, and after termination for the period required for settlements, consideration of claims and compliance with legal requirements.
8.2. Data for which a mandatory retention period is established by law is stored for that period. Technical logs and backups are retained according to internal rotation cycles and deleted or overwritten when no longer required, unless continued retention is necessary for security, incident investigation or protection of rights.
8.3. When processing purposes have been achieved, consent has been withdrawn or a lawful request has been received, data is deleted, destroyed or anonymised within the periods established by law unless another lawful ground for retention exists.
9. PERSONAL DATA PROTECTION
The Controller applies necessary legal, organisational and technical measures, including access control, authentication, secure communications channels, action logging, backups, software updates, security-event monitoring and other measures appropriate to the nature of the data processed and current threats.
10. USER RIGHTS
The user may obtain information about processing of the user’s data; request correction, blocking or destruction; withdraw consent; opt out of advertising messages; and challenge the Controller’s actions before Roskomnadzor or a court. A request may be sent to [email protected]. To protect personal data, the Controller may request information that confirms the applicant’s identity and relationship to the account.
11. POLICY CHANGES
The Controller may update this Policy when the Service or applicable law changes. A new version takes effect upon publication unless it specifies another effective date. The current version is always available in the footer of the Service pages.
Dear rightsholders,
The Vizard Media service does not store, broadcast or rebroadcast its own content. The provided content is proxied from content that is publicly available on the Internet.
The Service bears no responsibility for the sources, legality or quality of television channels and radio stations. We only provide a technical solution for accessing these TV channels on a single platform, as well as a technical solution for converting the broadcast stream for playback on a television using players and TV set-top boxes.
The Service does not charge money for the provided content. The Service receives only donations from Internet users for collecting and aggregating content from free or public sources on the Internet, as well as for the technical solution!
To review a claim, you must provide all information through our contact form:
Name of the rightsholder
Direct link to the Content whose placement is alleged to constitute an infringement
Your statement regarding the Rights to the Content
We reserve the right to request electronic copies of documents confirming your identity, status and the validity of your right to prohibit distribution of the Content via the Internet.
We reserve the right to publish and/or transfer to third parties any information received by us.
